We stand behind every jewelry we create and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 14 days, for a full refund or exchange - no questions asked. For custom made jewellery (customer specifications), we can provide a refund if it is found to be non-compliant with the quality standard. In the unlikely event that you are unhappy with your order, please don’t hesitate to contact us at office@elanesse.eu and we will do our best to assist you.

Returned jewelry must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Elanesse will not be accepted.

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 2-14 days of receipt. Your credit card company may take 1-7 working days to credit your account.